how content delegation and web-standards compliancy are reflected in your site stats

Screenshot of DAS Web siteWhat does it take to be successful on the Web? The answer to that is simple and yet not so simple: Provide relevant information. Make it easy to discover… >>> Read the rest of this guest article on Dr. Terry Etherton’s blog at
blogs.das.psu.edu/tetherton
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always crashing in the same car: recurring misuses of higher education web sites - replicate, replicate, replicate

Aside from the usual reasons why it’s silly to duplicate static content from Web page to Web page, here is yet another: Read the rest of this entry »

always crashing in the same car: recurring misuses of higher education web sites - the user feedback myth

Soliciting Web site user feedback. Posting online surveys. E-mailing listservs. Pulling together focus groups. Is this the long and the short of the plan for guaging the effectiveness of your Web site?

If so, you will be rewarded with a wide scattershot of commentary, much of which is neither accurate nor usable. Read the rest of this entry »

capturing usability testing information using screen-capture software

While usability testing lab software and equipment is great if you have it, screen-capture software can take you pretty far in recording usability test data and sharing it with others. Read the rest of this entry »

facebook, time to grow up

Question Mark in B-Surfers FontI appreciate how Facebook has enabled me to connect with colleagues, and (younger) family members in a manner that is both informative and expressly cordial. It attracts students like Nutella attracts chocolate lovers, and because of that, I see interesting potential here. In fact, one of our faculty members at Penn State plans to try running his human-computer interaction course through Facebook this fall. Definitely worth pursuing. Read the rest of this entry »